At CARFMAN Shop, we stand behind our professional-grade kitchen tools with the same confidence our pot holders protect your hands from heat. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process—handled with the precision of our cooking thermometers.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, unwashed, with all tags and packaging intact). Exceptions apply to:

  • Water Filter Pitchers (for hygiene reasons once opened)
  • Soap Dispensers (if the seal has been broken)
  • Any items marked as “final sale”

Note: For sanitary reasons, we cannot accept returns on water-related products (Water Dispensers, Water Filter Pitchers) or Soap Dispensers that have been opened or used.

How to Initiate a Return or Exchange

Follow these steps as precisely as our knife sharpeners hone your blades:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our team will respond within 2 business days with return instructions
  3. Package Securely – Return items in original packaging with all accessories
  4. Ship Back – Use a trackable shipping method to:
    CARFMAN Shop Returns
    4148 Ryan Road
    PORTLAND, US 58274

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. For exchanges due to our error, we’ll cover return shipping with the reliability of our mixing bowls holding your ingredients.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days after we receive your return
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship the new item once we process your return

Exchanges may take 2-3 weeks total processing time depending on your location.

Damaged or Defective Items

If your CARFMAN product arrives damaged or defective (which is as rare as our trivets failing to protect your surfaces), contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund with the efficiency of our 1-2 day order processing.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear CARFMAN Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number] placed on [Order Date]). Item(s) to return: – [Product Name] – [Quantity] – [Reason for Return] For exchanges, I would like: – [Desired Replacement Product] I understand I am responsible for return shipping costs unless the item is defective. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

For customers outside the U.S. (excluding some Asian and remote areas), return shipping costs may be higher. We recommend using the original shipping method (DHL, FedEx, or EMS) for returns to ensure tracking—with the same care we recommend using our cooking thermometers for perfect results.

Questions?

Contact our Portland-based team as reliably as our pot holders protect your hands:

CARFMAN Shop Customer Service
[email protected]
4148 Ryan Road
PORTLAND, US 58274

We handle returns with the same precision and care we design our kitchen tools—ensuring your complete satisfaction with every CARFMAN Shop purchase.